Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@maximusgames.co.za.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@maximusgames.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive a damaged product, you are required to notify us by email at sales@maximusgames.co.za within 24 hours of the product being delivered.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as gift cards and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Missing Pieces
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Pokemon Preorder Refunds
A 20% deposit is required for all preorders of pokemon tcg products.
Preorder cancellations will incur a 12.5% cancellation fee, calculated from the total refund amount. This fee accounts for irreversible charges from the order.
No exceptions will be made to the preorder cancellation rule, regardless of the reason.
Placing a preorder means you accept the terms and conditions of our preorder policy.
Refunds and store credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@maximusgames.co.za.
Note: All orders are subject to 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.
Also Note: Maximus Games will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.
All Policies are subject to change at any time without notice.
Contact Info:
Email: sales@maximusgames.co.za
WhatsApp: 0820571070